Managed IT Services

BUSINESS IT SERVICES FOR A WORRY FREE INVESTMENT.

Whether you have a home office, small business, or medium business, three things are paramount; your customer's satisfaction, business continuity and continued productivity. You deserve IT support from a company that always makes those needs a priority. With 37West's IT services, you won't have to wait hours or days for a response or an update. If your issue requires an immediate response, you can rest assured that you will have a response right away. We are a business just like you and productivity down time is not an option. Your technology is your business and we can help keep it running 24/7.

From System Administration, Network Management, Risk Management, to Consulting and Advisory Services. You will find an MSP program to best fit your needs

MSP Standard

    •  A flat monthly rate service that provides the following:
    • Includes support for 25+ PC's and 4+ servers and 1 or more seperate locations
    • Includes support for 25+ PC's and 4+ servers and 1 or more seperate locations
    • Ongoing 24/7 monitoring of all IT infrastructure, including servers, PC's, VoIP Phones, Networks,VPN's, and more
    • Providing a 24/7 "IT department" for your company and your employees
    • Personal company helpdesk support for each employee
    • Active anti virus updates and scans
    • Spy-ware / mal-ware prevention and deletion.
    • Scheduled patch assessments & system updates
    • Monthly 37 point on site inspection and cleaning of all workstations and devices
    • Active monitoring of potential hardware failure*Warranty repair services for Dell, HP, Acer, and more
    • Advanced network maintenance and management
    • VoIP Phone system support
    • Manage and perform ongoing backups***
    • Offsite backup support to maintain zero data loss***
    • File, SQL, Web, and SAN Server installation, maintenance, recovery, and support
    • Hosted and cloud e-mail server management
    • One-on-one quarterly meetings with reports to you about the health and recommendations of your technology infrastructure
    • Manage system updates (Windows, OS-X, Unix, Linux, etc)Automated dispatch to your site of business for repairs and maintenance if needed
    • Personalized training and consulting on new devices and equipment
    • Full planning and roll-out of any new systems or upgrades on site
    • Can work with existing providers on your behalf such as Xerox, COX, Verizon, Custom software vendor, and more
    • 1ne Link - A dedicated technician for IT consulting, planning, and support 

MSP Basic

A lighter approach to our 1Care Standard plan, 1Care basic allows our customers to take partial advantage of IT Support Services to keep you network secure without the unlimited on-site or remote support. 
This plan is intended for businesses who are small or are growing, with 10 or less PC's and no servers. With MSP Basic, Pay monthly for any one or more of the following
AV updates and monitoring, Backups, Network internet connectivity monitoring to keep you connected to the internet. Then Pay-as-you-go for on-call Remote or on-site support. 1Care basic clients still benefit from the same response times as the standard plan does.